Terms of Use and Privacy Policy

GENERAL INFORMATION

Welcome to the online store of ATTICA NARROW FABRICS S.M. S.A. in which products are available for sale. The company is located in Ano Liosia 31st 2 & Ano Liosia. 35th BIO.PA, 13341

The display, presentation, sale, transport-storage, delivery and any return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before you navigate to curtaintapes.gr and make your purchases. Your navigation on curtaintapes.gr and the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of disagreement or reservation for part or all of these terms, you can send your e-mail to the e-mail address info@ curtaintapes.gr before you browse or carry out the transaction, otherwise the acceptance of all terms by you is unconditional.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of curtaintapes.gr (in total or separately): a) part or all of the present terms of use, b) part or all of the content of curtaintapes.gr and c) part or all of the external appearance (interface), structure or composition (configuration) of curtaintapes.gr and its technical specifications. The company also reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of curtaintapes.gr to cancel, suspend or terminate the operation of curtaintapes.gr. The user/consumer/consumer/member of curtaintapes.gr acknowledges and unconditionally accepts all of the above by navigating and/or using the services of curtaintapes.gr.

2. DESCRIPTION OF SERVICE

The online store curtaintapes.gr promotes, promotes and sells its products as well as the products of suppliers with whom it cooperates. The company reserves the right to freely select the products it displays on curtaintapes.gr and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may freely select and carry out as well as modify, renew and/or withdraw at any time and without prior notice and/or deadline.

3. RECEIPT OF REQUEST FOR ORDER & COMPLETION OF ORDERS

The curtaintapes.gr is a department store that cooperates with a multitude of suppliers, importers and manufacturers (foreign and domestic) in order to bring you a very wide range of products at the best possible prices. Therefore, although we take every possible measure to ensure the availability of our products as displayed on curtaintapes.gr, there is a possibility that a product displayed on curtaintapes.gr may not be available or may not be available within the delivery time indicated on curtaintapes.gr, for reasons beyond our control. For this reason and in order to keep you fully informed and to protect you as much as possible from unforeseen circumstances, orders are completed as follows:

α) SUBMIT A REQUEST FOR ORDER – You can browse our online store, freely select the products of your choice through curtaintapes.gr and place them in your shopping cart. Then, following the ‘steps’ indicated each time you should proceed to send your request for an order to our company. In order to provide you with better and better service and to facilitate your future purchases during your first order, you register as a user of curtaintapes.gr by filling in all your personal data requested in the corresponding registration form. Then, each time after completing your purchases, you fill in all the details of your order request that appear on the order form. All the data sent to our company falls under the strict policy of protection of your personal data maintained by our company and are collected and processed with full security and diligence and only after your explicit consent provided by sending the above form. In any case, each time you send a request for an order to our company, you must first accept these terms of use, which govern the transactions between us in their entirety as stated in article 1 above. You are also responsible for the correctness and legality of the above data, which our Company knows only upon your declaration.

When you send your order request, an automated message appears containing the details of the order request that our company will receive, which is also sent to the email address you have provided. All your requests are received by us subject to availability checks on the products included in your order request (which checks are carried out after the start of the processing stage following your request). At the stage of receiving your request and the automatic display of the content of your order request, the processing of your request by our company has not yet started.

b) PROCESSING OF ORDER REQUEST – If your order request is sent from 9.00 to 14:00 on a working day and time (Monday to Friday) then you will immediately receive a message to the email address you have provided us with, that your request is being processed by our company. Otherwise you will receive this message within the next working day. During the processing of your request, the availability of all the products included in your order request is checked.

1. i) If there is availability of all the products included in your request within the delivery time indicated in our online store then you will be sent a message to the email address and/or mobile phone number you have provided to us confirming your order and including all the details of your order. The shipment of the products will be carried out according to the delivery schedule of our partner courier company.
2. ii) In the event that there is no availability of any of the items you have placed in the order and/or that a product will be available after the delivery time indicated in our online store, then our Company will contact you either by e-mail to the e-mail address and/or mobile phone number you have provided us with or by direct telephone contact with you through a representative (or in all of the above ways) in order to consult with you for any modification, correction or cancellation of the order. If it is not possible to contact you within 10 days of sending your order request, your request will be automatically cancelled and you will have to send a new request to us. In any case, any new order (modified or not) will be sent to you again with a new email and/or to the mobile phone you have indicated to us and this message will be the confirmation of your order, on the basis of which your order will be executed. The shipment of the products will be carried out according to the delivery schedule of our partner courier company.

c) Our Company may contact you via e-mail and/or mobile phone message which you have indicated to us during your registration throughout the period up to the delivery of your order to you for any issue concerning the receipt, processing, execution and/or transport of your order and/or payment and/or return of the products or for anything else. The parties agree that such communication (by e-mail and/or mobile phone message you have indicated to us) also covers the legal requirements of informing you in writing, notifying you, confirming your order, where and when required by law. In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received as described above, or for any other reason, you can contact us either by sending an email and/or reply to the sms you have received and/or call us directly at the following numbers 210 28 13 802 from a landline and from a mobile phone.

4. PAYMENT METHODS

In order to provide you with a better and better service, our company has a payment method option for the products you are interested in buying, which, as explained below, is linked, among other things, to the processing time of your order request and/or the time of delivery of the product to you. Once you have decided which payment procedure suits you, you select the corresponding payment method in the appropriate section of the order request form and enter your necessary details if required. The collection and processing of the payment details you send us fall under the strict policy of protection of your personal data maintained by our company and are collected and processed with full security and diligence and only after your consent provided to us with the sending of your order request. In particular for credit card payments, all necessary security measures are taken in cooperation with our partner financial institutions to ensure maximum protection for your electronic transactions and secure your payments.

The payment methods are specifically the following:

α) CASH ON DELIVERY – If you have chosen cash on delivery as a payment method then you must pay the corresponding price (and any agreed costs e.g. transport) upon receipt of the product from the carrier of our choice.

b) IN BANK ACCOUNT – If you have chosen as a payment method the deposit in a bank account, then you must prepay your order (and any agreed costs e.g. transport) in order to start the process of processing your order request and the commitment of the products included in it by us, in one of our company’s accounts that appear in the order form and in the e-mail you will receive immediately after your order is processed, indicating as a reason the order code

You must then send us a copy of this deposit by e-mail to info@curtaintapes.gr. After receiving a valid copy of the deposit of the total amount, the processing and order confirmation procedure is followed and the relevant emails and/or mobile phone messages you have indicated are sent to you. In case you do not receive a copy within 7 calendar days or do not receive a valid copy of the deposit of the full amount, your order will be cancelled free of charge and the sales contract will be considered as never having been concluded. A cancellation message will be sent to the email address and/or mobile phone you have provided us with. In case of cancellation or modification of your order until the shipment of the product(s), we will follow the procedure of interest-free refund of your money, after contacting you with one of the above mentioned ways of contact (article 3 c above) in order to give us the bank account number to which you wish to make the deposit.

5. DELIVERY OF PRODUCTS/SHIPPING COSTS

α) Upon confirmation of your order, you will be informed with a message to the email address and/or mobile phone you have provided us with and the time of delivery of your products depending on the area you have chosen to have the products shipped to you.

b) In any case, your order will be sent to you by our company or by a partner carrier of its choice during working hours and days (Monday – Friday, 09:00-17:00). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

– within Attica within 24 hours from the dispatch of the products to the carrier

– in the capitals of prefectures within 48 hours from the dispatch of the products to the carrier (except for islands)

– in other areas within 48 hours from the dispatch of the products to the carrier, except in remote areas which can be delivered within 72 hours

Our company and its partners take all necessary measures for the timely delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays caused by force majeure or events beyond its control. Indicatively not responsible for causes of delayed delivery due to delays in customs, intermediate loading/unloading areas, transport strikes or other types of strikes that affect the delivery of products to our company’s warehouses by our suppliers, etc. In the event of any delays, our company will make every effort to contact you at the details you have provided in order to inform you and to agree with you on the new delivery or the delivery of another product.

c) Subject to any more specific charges that will be expressly provided for in a product posted on our website and in any case in your order confirmation.

6. PRODUCT RETURN POLICY

You must check your products within 48 hours from the time you received them to verify that they are the products you ordered and are in good condition.

Otherwise, no returns of the products will be accepted.

7. POSSIBILITY OF CANCELLING AN ORDER

It is possible to cancel your order in the following cases:

α) Before the shipment/receipt of the product – Cancellation is possible by sending an e-mail to info@curtaintapes.gr or by calling 210 28 13 802

b) Upon receipt of the product – You can exercise your right of withdrawal within 14 calendar days

8. ΧΡΗΣΗ/ΛΕΙΤΟΥΡΓΙΑ & ΠΕΡΙΕΧΟΜΕΝΟ ΙΣΤΟΣΕΛΙΔΑΣ

α) Use/Operation of curtaintapes.gr Both parties (company and consumer) are committed to the correct use and operation of the website in good faith and based on good business practice. In order to have proper and complete access to curtaintapes.gr, JavaScript must be enabled in your browser, as well as the ability to download cookies. To use curtaintapes.gr you must have a version of Internet Explorer above 6 or a version of Mozilla Firefox above 3.5 or another equivalent web browser version installed. It is also recommended to use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user/consumer/visitor/member of curtaintapes.gr acknowledges and accepts that in order to use some of the services of curtaintapes.gr it may be necessary to download certain upgraded electronic programs to his/her PC. The Company takes all necessary measures for the continuous and uninterrupted operation of curtaintapes.gr, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily interrupt the operation of curtaintapes.gr with or without notice to users/members and visitors of curtaintapes.gr. In any case, the user/consumer/visitor/member undertakes and accepts that they will not use curtaintapes.gr to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, abusive, harassing, defamatory, libelous, obscene, obscene, libelous, invasive of another’s privacy, obscene, obscene, or racially, ethnically, ethnically or otherwise discriminatory, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass third parties in any manner and any content of any kind; or

b) Content curtaintapes.gr – The company takes every possible care for the correct publication – display of information regarding the products it promotes through curtaintapes.gr. However, our company is not responsible for possible errors in the operation of the electronic department store in the displayed information (such as indicatively the displayed price, availability, photo, type etc.) that may be due to technological failures-errors, typographical and / or “human” errors and / or incorrect information from suppliers, even if negligently. If you find an error before and/or after completing your order, we invite you to send a relevant e-mail to info@curtaintapes.gr and/or contact us at tel. 210 28 13 802. In any case, however, if you find an error, we urge you not to proceed with sending an order request before notifying our company and clarifying the specific issue.

The retail prices of the products are mostly set by the suppliers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the law, in particular the provisions on the protection of competition (fair and unfair). Therefore, it is possible that there may be a difference in the prices of products sold on curtaintapes.gr from other similar products sold in other points of sale, given that our company occasionally makes product offers or other promotional actions whenever it deems necessary. Also, the company reserves the right, and the user/consumer/visitor/member of curtaintapes.gr accepts it, to modify the indicated prices and to change and/or withdraw the offers at any time with or without prior notice to the users/consumers/visitors/members of curtaintapes.gr.

9. INTELLECTUAL PROPERTY RIGHTS

The entire content of curtaintapes.gr (except for those elements that belong to third parties, e.g. copyrights of third parties, partners, institutions etc.), i.e. indicatively and not restrictively, the texts, photographs, drawings, commercial and financial data, programs, all kinds of files, trademarks/logos, the layout of curtaintapes.gr etc., are the subject of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions on intellectual property. In no case should their appearance and promotion on curtaintapes.gr be understood as a transfer and/or assignment of license and/or right of use. Based on the above, therefore, it is expressly forbidden to copy, distribute, transfer, process, store, reproduce, republish, modify and any related action on the above elements, without the express prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual/industrial property rights of the company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of the applicable legislation.

The user/consumer/visitor/member of curtaintapes.gr accepts and acknowledges that the company has the possibility of commercial exploitation (either by itself or by third parties) of all the data that appear on curtaintapes.gr as well as the modification of these data at any time with or without prior notice to the users/consumers/visitors/members of curtaintapes.gr.

10. COMPANY POLICY ON PERSONAL DATA

α) Correct entry of personal data

Because your personal and contact details that you provide to curtaintapes.gr are extremely important for the execution of your online transaction with us since, as you know, they are, among other things, the only way for our company to communicate with you for the execution of its obligations towards you and orders, you should be sure that the information you have given us is absolutely correct and up to date (in case of changes you are obliged to inform us). Our company takes every possible care to receive from you your correct data and for this reason, you are asked at the end of filling in your data to re-check these data and then send them to us together with your explicit consent to use the data you have filled in. Therefore, our company shall not be liable in the event that any of its contractual or legal obligations are not fulfilled correctly and/or in a timely manner due to you sending us incorrect or non-updated personal data. In particular, any notification sent to the email address and/or mobile phone that you have given us (e.g. for the unavailability of a product, etc.) will be considered valid even if it is not delivered to you due to an error in the information you have provided and/or due to a technical or other failure of your server, and/or your phone and/or your telecommunications provider, and/or due to a change in your details (if you have not informed us in time). The same applies to the contact and shipping address of the products as well as the fixed contact telephone numbers. In any case, you are required to update your details whenever there is a change in them.

b) Registered users

In order to better serve you and to facilitate your future purchases, you must register as a user of curtaintapes.gr (log in) when you send your first order request to our company. The data you fill in the special form on curtaintapes.gr remain in our company’s system. Therefore when you send your first visit order request you are asked to open an account with us and create a user profile (Name, gender and date of birth), using your own unique security codes (username & password). In this way you create your own unique page – registered user page – in which your purchase history is recorded, you can track the status of any new order request, the status of the shipment of the product you have ordered, etc. When you register as a registered user, the company may and you as a registered user agree to the installation of a session cookie system solely and exclusively for the purpose of identifying you and your transactions in order to create your customer history which is displayed on your personal page and is visible only to you. The above session cookies have the sole purpose of serving the better management of your profile and your transactions so that you are not obliged to declare your details from the beginning every time you visit curtaintapes.gr. Session cookies are deleted as soon as you log out as a registered user.

c) Written consent

By completing and submitting the relevant form (either the registration form or the order form) with your details, you simultaneously provide us with your written consent to use the information contained therein for the purposes described in these terms under this personal data policy. If you do not wish to use your mobile phone to send messages (sms) to inform you about the progress of your order you can either not fill in the relevant field in the order form (optional field) or send us at any time a relevant e-mail to info@curtaintapes.gr with which you request the cessation of sending such messages (sms) – opt out.

d) Privacy Policy

The issue of protecting your personal data is a very serious matter for our company and is treated as a top priority.

Your personal data are collected by our company exclusively and only in the context of conducting transactions with curtaintapes.gr and our communication with you for the completion of your orders, your billing, the facilitation of deliveries, the general execution of your orders, the service of your requests and the sending of informative messages in relation to our products and services. All your personal data collected through the special online form of curtaintapes.gr are absolutely necessary for the performance of the above services on our part and are subject to your full and unconditional consent which is provided by sending your personal data to us. It is understood that you are able to access your data at any time and to request the immediate deletion of your data, as well as your deletion as a registered user. You are also entitled to exercise at any time all your rights under Articles 11-13 of Law No. 2472/1997. In any case, however, your data are kept by our company only for as long as you are a registered user of curtaintapes.gr and / or for as long as your transactions with us are executed and are deleted as soon as you are deleted as a user and / or the transaction with you is completed. Also during your visit to curtaintapes.gr it is possible to install on your PC session cookies in order to be able to record the items you place in your shopping cart, even before you register as a registered user in order to send your order request.

Your personal data is not disclosed to any third party and is managed exclusively by our company. The only exceptions are: i) data relating to the execution and settlement of electronic payments by credit card carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and ii) data that is absolutely necessary for the execution of your order (transport, storage, etc.) by our partner companies. However, all your data is protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. Within the framework of the above legislation, the data kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions of the respective regulatory framework. Also, all your data, information and transactions are governed by the principles of confidentiality of communications (electronic and otherwise) and commercial transactions and all appropriate measures are taken to protect and safeguard their confidentiality during the transmission and/or execution of transactions. The user/consumer/visitor/member of curtaintapes.gr should also safeguard the confidentiality of his/her data and not to disclose them to third parties (even if negligently) nor to allow the use of these data by third parties. It is also recommended that you change your password at regular intervals. The company reserves the right for any damage caused by a culpable violation of the above obligations of the user / consumer / visitor / member of curtaintapes.gr.

Finally, in order to complete the ordering process you accept the sending of automated or personalized e-mails both directly to your computer and personally to the e-mail address and / or mobile phone that you have notified us and any telephone communication to the telephone numbers you have notified us by our company’s employees.

11. LIMITATION OF LIABILITY

The user/consumer/visitor/member of curtaintapes.gr fully and irrevocably accepts the exclusive right of the company to discontinue the use of his/her access code(s) to the services of curtaintapes.gr and to discontinue the availability of the content and information of curtaintapes.gr every time it (the company) considers that it (the company) violates